Covid-19 FAQs

Please note, due to the current Covid-19 guidelines and the fact that this week is half term, we are experiencing some queues to enter the museum.

The D-Day Story does not run time slots for entry to the museum, but rather we ask our visitors to be prepared for a short queue at the point of entry.

How will you keep visitors safe?

The safety of our visitors and staff team are of paramount importance and every aspect of the museum’s operation has been risk assessed, with measures put in place to ensure we follow the Government guidelines. We have also achieved the new Visit England national standard ‘We’re Good To Go’.

  • We expect visitors to adhere to the 2 metre social distancing guidelines, and as such the museum will have reduced capacity.
  • The museum will operate a one-way system and we request our visitors respect one another by waiting for visitors ahead of them to move on before entering the next space.
  • There will be signage and staff advising visitors at the entrance and throughout the museum.
  • The welcome desk has a new protective screen, and we kindly request visitors use the card payment system (contactless up to £45) over cash.
  • The museum has implemented an increased cleaning and hygiene regime throughout the museum and toilets.
  • Hand sanitiser is also available at key points.
  • Staff will wear face coverings when patrolling through the museum spaces and will maintain 2m distancing.

What are the opening hours?

The museum is open every day from 10:00am to 5:00pm. (Last entry is 4.00pm).

Do I need to buy a ticket in advance?

Advance tickets are available online at theddaystory.com, although you will still be able to buy tickets on arrival. We kindly request visitors use the card payment system (contactless up to £45) over cash.

Do I need to queue?

We expect visitors to adhere to the 2 metre social distancing and as such the museum will have reduced capacity and we will manage the flow of visitors in the museum spaces. This will inevitably lead to queues building at busy times.

These queues will be held outside of the museum and we ask you to consider the weather on the day of your visit. Please wear suitable clothing and bring supplies such as sunscreen, a hat or a drink of water if you’re visiting on a hot day.

Will I be able to enter the museum quicker with an advance ticket?

No.

Purchasing an online ticket in advance has some benefits: it is 10% cheaper and avoids having to purchase on arrival, although if the museum is at capacity you will be required to queue with other visitors before entering the museum.

Will the museum be taking and recording my personal details?

Yes, the opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace. We will assist this service by keeping a temporary record of our visitors for 21 days, and assist NHS Test and Trace with requests for that data if needed. This could help contain clusters or outbreaks.

Do I need to wear a face covering or other PPE?

It is now mandatory for museum visitors to wear face coverings unless medically exempt. We will be asking visitors to adhere to this legislation before they enter the building.

Is the museum shop open?

Yes the shop is open. We kindly request visitors use the card payment system (contactless up to £45) over cash.

You can also visit our online shop at https://museumshops.uk/shop/d-daystory/.

Are the toilets open?

The toilets are open for paying museum visitors only and access will be restricted.

The museum has implemented an increased cleaning regime of the toilets, and we ask that visitors also take extra care with personal hygiene.

Is the café open?

Yes, the cafe is open with socially distanced seating available, both inside and outside.

Is the Visitor Information open?

Yes.

There will be a staff member at the entrance to the museum, who will be able to offer visitor information such as attraction and transport leaflets and local advice.

Email: vis@portsmouthcc.gov.uk

Phone: 023 9282 6722

Has the museum offer changed?

We have made some small changes to ensure the safety of our visitors but are confident that the museum offer remains as close to normal as possible.

What cleaning/hygiene procedures are in place?

  • The museum has implemented an increased cleaning and hygiene regime throughout the museum and toilets.
  • Hand sanitiser is also available at key points.
  • Although we will be cleaning our interactives regularly, we advise visitors who use the interactives to sanitise their hands before and after use.

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