Volunteer role description

Thank you for your interest in volunteering with The D-Day Story. We have been very successful at recruiting volunteers for our new museum and so are currently at full capacity. We are pausing recruitment until we have new vacancies. Please keep an eye on our website for updates.

In the museum we aim to create an environment where all our visitors feel welcome – from school children to academics and families to military history enthusiasts.

We are looking for friendly volunteers to help us deliver an extra special experience for our visitors, both at the museum and off site.

The role could involve the following tasks:

  • Delivering family friendly activities.
  • Assisting the customer service team, for example greeting customers and checking tickets.
  • Helping customers with family history research questions.
  • Delivering talks and tours.
  • Patrolling the galleries and grounds, and helping to keep the museum clean and tidy.
  • Attending events around the city to help promote the museum
  • Helping to evaluate our visitors’ experience of the museum, for example completing visitor surveys.

What will I get from this role?

This is an excellent opportunity to gain first-hand experience of working in a customer facing role in a visitor attraction.

You will gain an understanding of how museums can make history engaging and interesting for visitors.

Whether you are looking for some practical work experience or a friendly environment to learn new skills and share your passion for D-Day, you will benefit from volunteering with us.

What skills and qualities do I need?

  • Enthusiasm for volunteering on a regular basis.
  • Commitment to the role.
  • Friendly disposition.
  • Enjoy working with people, especially children and families.
  • Willingness to work as part of a team.
  • Commitment to learn and develop skills.
  • Desire to learn about D Day and the Second World War.

Other information

  • The role could involve manual handling and standing for long periods of time.
  • If you have additional needs we can discuss ways of adapting the role to suit you at interview.
  • Uniform will be provided.
  • You will be required to undertake a basic Disclosure and Barring Service (DBS) check as for this role.

How much time will I have to commit?

  • The D-Day Story is open 7 days a week, including bank holidays.
  • Volunteer shifts are 09:30 to 13:30 and 13:00 to 16:00.
  • We ask for a minimum commitment of one shift per month. Hours for events may vary.

What support and training will be given?

Volunteering is an excellent opportunity to learn new skills and develop existing ones.

You will receive on the job training relevant to your role and ongoing support whilst volunteering. This will include:

  • Initial interview and introduction to the museum.
  • Induction including Health and Safety.
  • Development of your knowledge of the story of D-Day.
  • Working with children and families.
  • Equality and diversity.
  • Object handling.
  • Family history research techniques.

How do I apply to volunteer?

If you are interested in volunteering with us, please complete the enquiry form below. We will get in touch as soon as possible to discuss your interest.