Accessibility

You will be sure of a warm welcome and an enjoyable trip on your next visit to The D-Day Story. On this page you’ll find all the information you need ahead of your next visit. We’re always keen to improve this information and your visit, so you have any questions, comments or feedback please contact Felicity Wood, Public Participation Officer, on email: felicity.wood@portsmouthcc.gov.uk or telephone: 02392 834 898.

How to get here

The D-Day Story is located on Clarence Esplanade, Southsea, Hampshire. Use postcode PO5 3NT for sat nav.

There is a large 125-space car park located next to the D-Day Story, which is open 24 hours a day and has toilet facilities on site. There are marked disabled bays within the car park and on Clarence Esplanade in front of the museum. Parking is free for blue badge holders. Visitors who pay for parking here get £1 off museum entry.

The nearest bus stop is an attractive 10 minute walk from Palmerston Road across Southsea Common, to the D-Day Story.

The nearest train station is Portsmouth & Southsea – a 1.5 mile walk from The D-Day Story. The most direct route is via Isambard Brunel Road, Grosvenor Street, Cottage Grove, Grove Roads North and South, Palmerston Road and Avenue de Caen. There is also a taxi rank outside Portsmouth & Southsea railway station. Alternatively, it’s a 1.7 mile walk from Fratton station to the museum, via Sydenham Terrace, Victoria Roads North and South, Lennox Road South and Clarence Esplanade.

Regular services run across the Solent from the Isle of Wight to Southsea. The fastest route is via Hovertravel, with a journey time of just 10 minutes, which brings you to Clarence Parade, roughly 10 minute’s walk from the museum.

There is more information to be found on our Getting Here page.

Tickets

Tickets are available at the door, or you can save 10% if you buy advance tickets online. You will not need to book a specific time slot ahead of your visit.

Please note, there are set dates throughout the year when online tickets will not be valid – see the Tickets page for further information.

When you arrive

To buy tickets for the museum and LCT 7074 please come to the front entrance of the museum building. The front entrance faces Clarence Esplanade and has a large yellow sign saying ‘The D-Day Story’.

Go through the automatic sliding doors. The reception desk is in front of you on the right hand side of the room.

Visitors with mobility impairments

Inside the main museum building

There are no steps in the museum.

The majority of floors are level, but there are some uneven patches that are harder to see because of the low lighting in many of the museum displays.

There is a long ramp to access the Legacy and Overlord Embroidery gallery.

There are no internal doors in the museum galleries.

All activities and text panels in the displays have been designed to be viewed from a wheelchair.

Every exhibition gallery apart from one (‘Battle of Normandy’) has seating with arm rests.

On Landing Craft Tank 7074

The ship is challenging to navigate fully if you have a mobility impairment or are using a wheelchair. There is a slope up the ramp that leads onto the ship, followed by a steep slope the other side. This can be difficult to get over, particularly if you are visiting by yourself. We’re very sorry about this and are are working on a solution to this problem.

On deck there are many uneven areas with raised metal parts.

Access to the upper deck is by steps only. The highest deck can only be accessed by a steep metal ladder. In the area of the ship called the engine room there is a video that shows you what the upper decks look like so you can still see it without needing to go up.

The doorways on the ship have a raised lip that you have to step over to get inside each room. The doorways are narrow.

Visitors with autism

We hold an Autism-Friendly Family Event for children with autism. Visit our events page for more information and to see upcoming dates.

We are members of the Hidden Disabilities Sunflower Lanyard scheme. Please ask a member of staff if you need any help. Our staff and volunteers wear a black polo shirt and have a yellow name badge.

The museum can get busy at weekends and during school holidays. It is quieter in winter.

Most of the galleries in the museum have very low lighting, apart from the ‘Making of the Overlord Embroidery’ gallery. The LCT 7074 is outside and the light levels depend on weather and the time of day.

Areas of the museum and LCT 7074 can be noisy because of audio-visual displays. Noises can turn on suddenly and are sometimes loud. The Legacy and Overlord Embroidery gallery is a quieter space. It does have some audio recordings that visitors can play on touchscreens.

We don’t have a designated ‘quiet space’ in the museum.

Visitors with learning disabilities

We are members of the Hidden Disabilities Sunflower Lanyard scheme. Please ask a member of staff if you need any help. Our staff and volunteers wear a black polo shirt and have a yellow name badge.

The museum can get busy at weekends and during school holidays. It is quieter in winter.

We have a ‘Quick and Easy’ guide that is designed for visitors with learning disabilities. If you would like to borrow a copy please go to reception and ask a member of staff.

Areas of the museum and LCT 7074 can be noisy because of audio-visual displays. Noises can turn on suddenly and are sometimes loud. The Legacy and Overlord Embroidery gallery is a quieter space. It does have some audio recordings that visitors can play on touchscreens.

Most of the galleries in the museum have very low lighting, apart from the ‘Making of the Overlord Embroidery’ gallery. The LCT 7074 is outside and the light levels depend on weather and the time of day.

We don’t have a designated ‘quiet space’ in the museum.

Blind visitors and those with visual impairment

We hold Touch Tour events allowing you to handle objects from our collection. Visit the events page for more details and to see upcoming dates.

Inside the museum building

You can borrow a free audio guide to the museum at reception. This also includes a descriptive guide to the Overlord Embroidery.

The main reception, shop and café areas are well lit.

Areas of the museum and LCT 7074 can be noisy because of audio-visual displays. Noises can turn on suddenly and are sometimes loud. The Legacy and Overlord Embroidery gallery is a quieter space. It does have some audio recordings that visitors can play on touchscreens.

Most of the galleries in the museum have very low lighting, apart from the ‘Making of the Overlord Embroidery’ gallery. The LCT 7074 is outside and the light levels depend on weather and the time of day.

You can borrow an LED magnifying glass to use during your visit. Ask a member of staff at the main reception.

There are touchable models of the vehicles that are on display inside the museum building. They include descriptions in braille.

There are tactile maps that show what happened on D-Day. These include braille descriptions.

Guide dogs are welcome. There is a park and green space within 100 metres of the museum where you can take them for a break.

Landing Craft Tank 7074

On board the ship there are touchable models of the LCT and of the two tanks that are on board it.

Each model has a button next to it that plays an audio description soundtrack. These sound files can also be downloaded or streamed from here:

Audio description 1 – LCT 7074

Audio description 2 – Sherman Grizzly tank

Audio description 3 Churchill Crocodile

On deck there are many uneven areas with raised metal parts.

Access to the upper deck is by steps. The highest deck can only be accessed by a steep metal ladder.

The doorways on the ship have a raised lip that you have to step over to get inside each room. The doorways are narrow.

Deaf visitors and those with hearing impairment

We are members of Signed Culture , which supports BSL access to the arts. Visit the Signed Culture website for more information on their work. We are interested in your thoughts on how we can improve access for D/deaf visitors so please get in touch if you have any feedback.

We hold British Sign Language tours of the museum and LCT 7074. Visit our events page for more information.

Inside the museum building

There is an induction loop at the main reception to the museum and by every display that plays audio in the galleries. If you find an issue with any of the induction loops please let us know.

Most of the videos in the museum have subtitles apart from the touchscreens in the ‘Legacy’ and ‘Making of the Overlord Embroidery’ galleries.

Landing Craft Tank 7074

In the ‘Engine Room’ gallery of the ship there are display screens with BSL interpretation.

All videos on board the ship have subtitles.

Visitors with dementia

We are members of the Hidden Disabilities Sunflower Lanyard scheme. Please ask a member of staff if you need any help. Our staff and volunteers wear a black polo shirt and have a yellow name badge.

The museum can get busy at weekends and during school holidays. It is quieter in winter.

Areas of the museum and LCT 7074 can be noisy because of audio-visual displays. Noises can turn on suddenly and are sometimes loud. They can include ‘war noises’ such as the sound of a tank or planes flying overhead.

The ‘Legacy and Overlord Embroidery’ gallery is a quieter space. It does have some audio recordings that visitors can play on touchscreens.

Most of the galleries in the museum have very low lighting, apart from the ‘Making of the Overlord Embroidery’ gallery. The LCT 7074 is outside and the light levels depend on weather and the time of day.

Every exhibition gallery apart from one (‘Battle of Normandy’) has seating with arm rests.

Toilets

There is an accessible toilet in the main museum building. There are no visitor toilets on LCT 7074.

The nearest Changing Places toilet is in Southsea Library, a 20 to 25 minute walk from the museum. The address is: 19-21 Palmerston Road, Southsea, PO5 3QA.

Café

The café staff will be happy to help carry your food or drink to your table.