Disabled visitors

On this page we list some of the accessible features and resources that we have available. Please ask us if there is anything specific you are looking for. If there is anything we can do to ensure you have a successful visit, please email  theddaystory@portsmouthcc.gov.uk or call the museum on 023 9288 2555

We offer free admission to personal assistants, friends or carers.

We are proud to be finalists in the Beautiful South Awards in the category for Accessible and Inclusive Tourism. To find out more about the award visit their website.

Details on the museum’s accessibility can be found below:

When you arrive

  • We have made some changes to the museum to keep everyone safe. Please click here to download this information leaflet and find out more.
  • You can find out more information about the museum from our staff or volunteers. They have received training in welcoming visitors with disabilities to the museum.
  • There is free parking for visitors with disabilities in the car park next to the museum.
  • Please come to the museum building to buy tickets.

Wheelchair users and visitors with mobility aids

  • The museum building
  • There are no steps in the museum.
  • The majority of floors are completely level and all ramps are designed for wheelchair users.
  • There are no low level barriers or trip hazards in any of the displays.
  • There are no internal doors in the museum displays.
  • All activities in the displays have been designed to be viewed from a wheelchair
  • Every exhibition gallery apart from one (‘Battle of Normandy’) has seating with arm rests.
  • Landing Craft Tank 7074
  • The ground floor is accessible by most wheelchairs. There is a slope up to the entrance to the ship and a challenging steep slope just inside.
  • The floor is uneven and bumpy in places.
  • Access to the upper deck is by steps only, and there are narrow doorways.
  • Access to the bridge deck, the highest point of the ship, is by ladder only.

Blind and partially sighted visitors

  • The museum building
  • We have a free audio guide of the Overlord Embroidery gallery specifically designed for blind and visually impaired visitors. To borrow a guide, ask the staff at reception when you arrive.
  • The main reception, café and shop are well lit.
  • There are low light levels in the display spaces. Magnifying glasses with an LED light are available to borrow from reception.
  • There are touchable models and maps that have descriptions written in Braille.
  • The fonts used in the exhibition are at least 20pt or above. On the display panels there is a clear contrast between the writing and the background colour
  • There are no low level barriers or trip hazards in any of the displays.
  • Guide dogs are welcome. There is a park and green space within 100 metres of the museum where you can take them for a break.
  • Landing Craft Tank 7074
  • There are touchable models on board the ship.
  • The deck is uneven and bumpy in many places.

Deaf and hearing impaired visitors

  • We are members of Signed Culture, who support BSL access to the arts.
  • The museum building
  • There is an induction loop at the main reception to the museum and throughout all the museum displays.
  • We hold British Sign Language tours of the museum. See our events page for more information.
  • Landing Craft Tank 7074
  • In the ‘engine room’ there are display screens with BSL interpretation.
  • All videos on board the ship are subtitled.

Visitors with learning disabilities

  • The museum building
  • There is a Quick and Easy guide that you can borrow that will tell you about what you can see in each room. If you can’t find a guide, please ask one of our friendly staff for help.

For further accessibility information, please see our Visit England Accessibility Guide.

Website accessibility

You may find our website accessibility information helpful to getting the best user experience from this website.